Store
Refund Policy
Last updated: 10/20/2026
We want you to be glad you bought from IntoWisdom. Here is how refunds, replacements and cancellations work.
Digital products
- Because digital products can be downloaded immediately, sales are final once a file has been downloaded.
- If you haven’t downloaded your purchase yet, you can ask for a full refund within 14 days of buying it.
- If a file is faulty, incomplete, or not as described, contact us within 30 days. We’ll fix it, send a replacement, or refund you.
Printed books and cards
- We don’t accept returns or exchanges of printed items.
- Damaged or wrong item: if your order arrives damaged, or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement at no cost, or refund you.
- Lost in transit: if your order hasn’t arrived within 21 business days of shipping, contact us and we’ll work with the carrier and send a replacement or refund.
Cancelling an order
You can cancel an order for a printed item for a full refund if you contact us before it ships. Digital orders can be canceled before any file has been downloaded.
How refunds are paid
Refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them. When a digital product is refunded, its download links stop working.
How to ask
Email info@intowisdomgroup.com with your order number, or use our Contact page. We usually reply within 5 business days.