Navigate difficult workplace conversations with confidence using proven frameworks, mindful candor, and strategic communication tools.
Preparing for tough conversations
As leaders and managers, and even in our everyday lives, we are called to have tough conversations. Avoiding them or doing it poorly can be very expensive. This app offers guidance and preparation for:
- Delivering Bad News
- Offering Feeback
- Navigating Conflict
- Pushing Back to Power
How to use the Tough Conversations App
Use this app to identify and prepare, practice and develop skills to approach tough conversations with confidence.
- Use the Conversation Identifier to determine which type of conversation you’re facing.
- Consult the Strategy Guides for detailed frameworks for each conversation type.
- The Competency Tools challenge you to develop the skills you need to develop to handle tough conversations.
- The Practice Scenarios will hone these new skills.
[The framework / The worksheet / The checklist]
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See it in practice
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